Job Title: Home-based Flight Reservationist

Company: EcoWay Voyagers

Location: Remote

Job Description:

• Flight Booking Assistance: Assist customers in booking flights, providing personalized recommendations based on their preferences, budget, and sustainability values, while ensuring compliance with airline policies and regulations.

• Remote Customer Support: Respond to inquiries and requests from customers via phone, email, and online chat, providing timely and accurate information about flight options, availability, fares, and booking procedures.

• Itinerary Management: Coordinate with airlines and travel partners to manage flight itineraries, confirm reservations, issue tickets, and handle changes or cancellations as needed, while maintaining detailed records and documentation.

• Sustainability Promotion: Educate customers about eco-friendly airline options, carbon offset programs, and sustainable travel practices, encouraging them to make environmentally conscious choices when booking flights.

• Travel Advisory Services: Provide travel advice and assistance to customers, including visa requirements, travel restrictions, health and safety guidelines, and destination information, to ensure a smooth and enjoyable travel experience.

• Remote Administrative Support: Provide administrative support to the reservations team, including data entry, filing, document preparation, and other tasks as needed to maintain efficient operations and customer satisfaction.

Benefits:

• Remote Work Flexibility: Enjoy the flexibility and convenience of working remotely, promoting work-life balance and reducing environmental impact.

• Professional Development: Opportunities for learning and growth in the travel industry, customer service, and sustainable travel practices, with access to training resources and development programs.

• Competitive Compensation: Receive a competitive salary package with potential performance-based bonuses and incentives.

• Eco-Conscious Benefits: Access to eco-friendly benefits such as sustainable travel perks, carbon offset programs, and opportunities to participate in environmental conservation initiatives.

• Positive Work Culture: Join a supportive team of travel professionals committed to sustainability, environmental stewardship, and providing excellent customer service.

Qualifications:

• Customer Service Skills: Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with customers professionally and effectively.

• Communication Proficiency: Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat.

• Attention to Detail: Meticulous attention to detail to ensure accuracy in flight reservations, itinerary management, and administrative tasks.

• Tech Savvy: Comfortable using flight reservation systems, communication tools, and digital platforms to assist customers and support remote operations.

• Sustainability Awareness: Awareness of sustainability principles, eco-friendly airline options, and a genuine interest in promoting responsible travel practices.

• Adaptability: Ability to adapt to changing priorities, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment focused on customer satisfaction and sustainability.

• Team Player: Collaborative mindset with the ability to work effectively as part of a remote team, supporting colleagues and contributing to a positive work culture.